okbet gaming Privacy Policy

Last updated: January 2025. This policy applies to all registered members and visitors of okbet gaming.

1. Who We Are

okbet gaming is an online sports betting and casino-style entertainment platform operated for players based in the Philippines. Our platform is accessible via mobile browser and desktop, and all transactions are conducted in Philippine pesos (PHP). When you register an account, place a bet, or contact our support team, you are sharing personal information with us — and this Privacy Policy explains exactly how that information is handled. We take our responsibilities under Philippine data protection law seriously, and we are committed to being transparent about every aspect of our data practices. If you have any questions about this policy that are not answered here, the FAQ page is a good starting point, and you can also reach us directly using the contact details in the footer of this page.

2. What Information We Collect

We collect personal information in two main ways: information you provide directly, and information collected automatically when you use the platform. Information you provide directly includes your full name, date of birth, email address, mobile number, and payment details when you register or make a transaction. We also collect any documents you submit for identity verification purposes, such as a government-issued ID, as required under Philippine anti-money laundering regulations. Information collected automatically includes your IP address, device type, browser version, operating system, and session activity data such as pages visited and time spent on the platform. We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used — you can manage cookie preferences through your browser settings. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless you voluntarily provide it in a support communication.

3. How We Use Your Information

Your personal information is used for the following purposes, all of which are necessary to operate the platform and comply with applicable law. First, we use your registration details to create and manage your account, verify your identity, and ensure you meet the minimum age requirement of 21 years. Second, your payment information is used to process deposits and withdrawals in Philippine pesos and to detect and prevent fraudulent transactions. Third, your activity data is used to personalise your experience on the platform, such as displaying relevant sports markets or game categories based on your history. Fourth, we use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this privacy policy. Fifth, aggregated and anonymised usage data is used to improve the platform's performance, fix technical issues, and develop new features. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

okbet gaming processes your personal data on the following legal grounds. For account registration and transaction processing, the legal basis is the performance of a contract — we need your information to provide the service you have signed up for. For identity verification and anti-money laundering checks, the legal basis is compliance with a legal obligation under Philippine law. For platform analytics and service improvement, the legal basis is our legitimate interest in operating a safe, functional, and competitive platform. Where we send you optional promotional communications, the legal basis is your consent, which you may withdraw at any time by updating your notification preferences in your account settings. We will always tell you the legal basis for any new processing activity that is not covered by this policy before it begins.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes — this is an absolute commitment. We share your data only in the following limited circumstances. We share payment information with licensed payment processors and financial institutions in order to complete your deposits and withdrawals in Philippine pesos; these providers are contractually bound to handle your data securely and only for the purpose of processing your transaction. We may share identity verification data with regulated third-party verification services as required by Philippine anti-money laundering law. We may disclose your information to law enforcement, regulatory authorities, or courts if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of okbet gaming, our members, or the public. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, but only under the same privacy protections described in this policy. All third parties who receive your data are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond what is strictly necessary.

6. Data Retention

We retain your personal information for as long as your account is active and for a period of at least five years after account closure, as required by Philippine financial regulations and anti-money laundering law. Transaction records, identity verification documents, and account activity logs are retained for the full statutory period regardless of whether you request account deletion. After the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account before the statutory retention period has ended, we will close your account and restrict active use of your data, but we are legally required to retain certain records until the retention period is complete. We will notify you of the specific retention period that applies to your data upon request.

7. Your Rights

As a Filipino user of the okbet gaming platform, you have the following rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about how your data is collected and used — this Privacy Policy fulfils that obligation. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team. You have the right to correct any inaccurate or incomplete personal data held in your account, which you can do directly through your account settings or by contacting support. You have the right to object to the processing of your data for direct marketing purposes, and we will honour that objection immediately. You have the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. To exercise any of these rights, please use the contact details provided in the footer of this page.

8. Security

okbet gaming uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security). Payment data is handled in accordance with applicable financial security standards, and we do not store full card numbers or CVV codes on our servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to your data. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission within the timeframes required by Philippine law. While we take every reasonable precaution, no online platform can guarantee absolute security — we encourage you to use a strong, unique password for your okbet gaming account and to keep your login credentials confidential.

9. Cookies

We use cookies and similar technologies to make the platform work correctly and to improve your experience. Essential cookies are required for the platform to function — they maintain your login session, remember your language preference, and ensure secure transactions. These cannot be disabled without affecting your ability to use the platform. Analytics cookies help us understand how members navigate the platform so we can identify areas for improvement; these are anonymised and do not identify you personally. You can control non-essential cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to place bets, access your account, or make transactions. We do not use third-party advertising cookies or allow external ad networks to track your activity on the okbet gaming platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice in your account dashboard. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you have questions about any changes, please visit the FAQ page or contact us using the details in the footer.